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2026
Why Email Routing Rules Get Complicated Faster Than Teams Expect
Email routing complexity starts with a simple shared inbox: a few routing rules, forwarding hops, and fanout exceptions quietly become an operational liability.
Deterministic JSON Is an Executive Issue
Most leaders do not lose sleep over field order or schema versions. They do lose sleep over slow launches, brittle integrations, and rising maintenance cost. In this post, I show why stable event p...
Product Update: March 2026
This March release adds native Gmail, Microsoft 365, Office 365, and Outlook mailbox connections, plus loopback testing for faster email webhook setup.
MIME Parsing Is More Hostile Than It Looks
I have learned that email parsing feels easy right up to the moment real traffic arrives. MIME structure, headers, and body variants turn small parser misses into routing bugs, bad payloads, and su...
Why Custom IMAP Scripts Age Badly
I have seen plenty of teams inherit a tiny mailbox script that looked harmless at launch. A few years later, it owns retries, auth workarounds, folder mapping, and production risk. In this post, I ...
Exceptions Are Where Email Keeps Winning
I have seen this pattern again and again: the portal handles the clean path, then the hard cases spill into email. Approvals, disputes, corrections, missing context, urgent escalations - they all d...