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2026
Why Custom IMAP Scripts Age Badly
I have seen plenty of teams inherit a tiny mailbox script that looked harmless at launch. A few years later, it owns retries, auth workarounds, folder mapping, and production risk. In this post, I ...
Exceptions Are Where Email Keeps Winning
I have seen this pattern again and again: the portal handles the clean path, then the hard cases spill into email. Approvals, disputes, corrections, missing context, urgent escalations - they all d...
Forwarding Rules Are Not an Architecture
At first, inbox automation feels fast and clever. Later, it becomes a hidden system with unclear ownership, weak visibility, and painful debugging when something important goes missing.
Why Attachment-Heavy Email Workflows Break First
I see the same pattern across document-heavy teams: the email itself looks manageable, but the attachment process quietly becomes the first real bottleneck. In this post, I explain why files create...
Copy-Paste Work Is a Data Quality Problem
Most leaders see inbox copy-paste as admin work. I see a data quality layer with no controls, no clean lineage, and too many chances for business facts to change on the way into core systems.
The Real Cost of Shared Inbox Work
Shared inboxes look simple until you count the labor, delay, and risk they hide. I break down why support and operations leaders keep underestimating the drag.